The service received aboard Seabourn’s six intimate, all-suite ships has been recognized as the “world’s best” by the discerning readers of Travel + Leisure. Our personalized, intuitive attention to detail earned the top spot in the “Small-Ship Cruises” category, and outscored all cruise lines regardless of size in the magazine’s annual survey of its readers. The award is published in the magazine’s June 2013 issue.
“Everyone at Seabourn shares a mission to provide the world’s best service,” said Seabourn President Richard Meadows. “We have elegant ships, wonderful cuisine and sail to many of the world’s most desirable destinations, but the number one reason our guests come back to sail with us repeatedly is the quality of service they receive from our crew. This is clearly their award.”
Seabourn consistently occupies the top ranks of the travel industry’s most prestigious awards. Readers of Travel + Leisure and Condé Nast Traveler named Seabourn the Best Small-Ship Cruise Line in annual surveys for the fourth and third consecutive year respectively. In addition, the prestigious American Academy of Hospitality Sciences has awarded us its highest honor, the Six Star Diamond Award.
To receive the “World’s Best Service” distinction by Travel + Leisure readers is a testament to our ability to recruit, train and manage onboard staff to uphold its exacting standards. The line carefully selects professionals with previous hospitality experience, particularly with experience working at other six-star establishments shoreside. Seabourn has one of the highest ratios of crew to guests in the industry, with nearly one staff member per guest.
Seabourn’s award-winning service is also due to our unique philosophy of service, which has given rise to a culture that prevails on the ships – a culture wherein every employee’s intention and action is focused on enhancing the guest experience and on constantly working to anticipate and exceed guests’ expectations. The hospitality staff is encouraged to add special, thoughtful touches that personalize whatever service is being provided and to create “Seabourn Moments” that will surprise and delight the line’s guests.
Our all-suite ships feature a relaxed, club-like ambience that encourages an easy sociability among the guests with well-crafted itineraries that attract travelers interested in authentic experiences. Award-winning cuisine is graciously served in a variety of venues, and the onboard entertainment options are varied as well. Along with beautiful, understated elegance in design and thoughtful, quality furnishings and materials, the Seabourn ships provide one of the world’s finest vacation options and represent an exceptional value to travelers.
Please join us in thanking our incredible crew for their dedication to providing the best service to our guests!