Seabourn Guest Services Trainees

The trainees for the Guest Services Specialists who will care for Odyssey guests at Seabourn Square have arrived in Seabourn’s Miami headquarters for a six-week course designed by Barbara Poelmans. (more…)

We’ve mentioned Seabourn Square a number of times here in the past. It’s a new style of service center on Seabourn Odyssey that will replace the more typical “lobby” style of reception area. Rather than separate desks for pursers’ business, tours and other travel services, Seabourn Square will be a location that feels more like a lounge. And in that lounge, there will be unobtrusive, semi-private desks where guests can find a new hospitality professional called a Guest Services Specialist. Part purser, part destination services manager, part concierge and part future cruise expert, these multi-tasking marvels will be able to assist Seabourn guests with virtually any inquiry or request on the spot.

So where does Seabourn find people who can do all that? (more…)

Awhile back, we showed you some pictures of the new wave of  Seabourn cadets serving their on-the-yacht training period aboard Seabourn Spirit in Southeast Asia.  Well, another group of cadets is currently learning “The Seabourn  Way” aboard Seabourn Legend, sailing through Panama, Belize and Costa Rica.  Captain Erik Anderssen has sent along some pictures of this group as they learn the ins and outs of the all-important “Champagne and Caviar in the Surf” beach barbecue at Hunting Caye (off the coast of Belize.) The first picture shows the sunny faces of the cadet corps on the dock at Hunting Caye with Seabourn trainer Oliver Ellinger (right,) showing them the ropes. The second picture is the group at the beach site where the actual barbecue buffet will be set up, with Oliver illustrating his point, and probably discussing the subtle art of serving food and drinks while walking in fine, white sand.

If you surf online for reviews of Seabourn Yachts, there is a very common thread: Everyone raves about the level of service from onboard staff. So how does Seabourn continuously get honest, sincere and downright “gushing” reviews from their past guests? Well, they take training very seriously, and ensure their staff is completely versed on Seabourn’s incredibly high customer service standards. But with Seabourn’s expansion and the rise of luxury cruises in general, it’s challenging to always find the “best of the best.” (more…)