Our staff is passionate about providing exceptional service and always strives to deliver Seabourn Moments to delight our guests. We’re happy to share this wonderful Seabourn Moment story that took place last month on Seabourn Sojourn, where Crew Purser Thomas Lyon went above and beyond and exceeded the expectations of one of our guests. Here is the story straight from the guest:
Upon re-boarding the ship after a lovely tour on Saturday, May 25, 2013 at 7 p.m., I chatted with the officer standing at the very last stop before stepping onto the ship. I learned that I had forgotten my high heels and could find none in Hardangerfjord (Norway), and thus making dance class and related activities difficult. (My husband is 6’I” and I am 5’I”.) The crewman questioned, “What size do you wear?” I answered and he answered, “We’ll see what we can do.” Within 10 minutes there was a knock at our suite and a young lady delivered a perfect size 7 heels, belonging to Aleksandra.
Her generosity was much appreciated but of greater importance was the young officer’s swift and innovative problem solving, which enabled me to continue my onboard activities as planned. This young man’s gesture of guest care was an outstanding example of the seaman’s hallmark of a Seabourn cruise: anticipating and fulfilling a guest’s needs and dreams, ensuring an experience one would always remember and one to which one will return. I would hope that the young man who came to my rescue could be identified and commended by management.
Great job, Thomas, for your quick thinking and unwavering desire to please our guests! THANK YOU!