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[caption id="attachment_1143" align="alignnone" width="300" caption="Barbara Poelmans"]Barbara Poelmans[/caption] Since Seabourn Odyssey entered service last summer, the team of guest service specialists working at Seabourn Square has consistently received high ratings from guests for outstanding service.  This is due, in no small part, to Barbara Poelmans, Seabourn’s hotel operations coordinator and Seabourn Square manager. ... read more

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[caption id="attachment_1107" align="alignnone" width="300" caption="Guest Services Specialists"]Guest Services Specialists[/caption] Preparations for Seabourn Sojourn are not only taking place at the shipyard in Italy but at Seabourn’s Miami headquarters, as well.  Last week, a team of 16 trainees arrived to the offices to prepare for their role as Guest Services Specialists, where they will manage the “business heart” of Sojourn and handle all guest inquiries at Seabourn Square. ... read more

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If you agree that variety is the spice of life, then dining aboard Seabourn Odyssey will suit you to a T. ... read more

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[caption id="attachment_593" align="aligncenter" width="448" caption="Seabourn Guest Services Trainees"]Seabourn Guest Services Trainees[/caption] The trainees for the Guest Services Specialists who will care for Odyssey guests at Seabourn Square have arrived in Seabourn’s Miami headquarters for a six-week course designed by Barbara Poelmans. ... read more

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We’ve mentioned Seabourn Square a number of times here in the past. It’s a new style of service center on Seabourn Odyssey that will replace the more typical “lobby” style of reception area. Rather than separate desks for pursers’ business, tours and other travel services, Seabourn Square will be a location that feels more like a lounge. And in that lounge, there will be unobtrusive, semi-private desks where guests can find a new hospitality professional called a Guest Services Specialist. Part purser, part destination services manager, part concierge and part future cruise expert, these multi-tasking marvels will be able to assist Seabourn guests with virtually any inquiry or request on the spot. So where does Seabourn find people who can do all that? ... read more

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