We’ve mentioned Seabourn Square a number of times here in the past. It’s a new style of service center on Seabourn Odyssey that will replace the more typical “lobby” style of reception area. Rather than separate desks for pursers’ business, tours and other travel services, Seabourn Square will be a location that feels more like a lounge. And in that lounge, there will be unobtrusive, semi-private desks where guests can find a new hospitality professional called a Guest Services Specialist. Part purser, part destination services manager, part concierge and part future cruise expert, these multi-tasking marvels will be able to assist Seabourn guests with virtually any inquiry or request on the spot.
So where does Seabourn find people who can do all that?
The answer is that they aren’t born, they are made. Seabourn is gathering skilled, cheerful and naturally helpful people and creating a training program to prepare them for the uniquely challenging duty of having all the answers and knowing what to do about anything. So they take a person who has been doing a great job at the reception desk, for instance, and now they teach them about how to book tours, and about future cruise procedures, where the church or the nearest ATM is in a particular port of call…everything else.
Ten such individuals are starting this demanding course in the next few days. We’ll meet some of them and hear more about their course work during the next six weeks.
And then they will debut, along with Seabourn Odyssey, in Venice –as a new sort of person that doesn’t exist in nature– A “know-it-all” that everybody likes!